Senior HR Service Desk & Administration Specialist

Your Role: 

Recently, Knab has been acquired by our new parent company BAWAG. As part of this transition, we have now become our own employer, which allows us to manage everything in-house. This marks a new chapter for us, where we are creating and improving processes and expanding our capabilities by introducing new departments. This moment is perfect for someone who loves building processes, adding value and bringing new ideas. 

In this role, together with another colleague working on HR support, you’ll ensure smooth administrative and payroll processes while delivering high-level HR support across Knab.  Additionally, you’ll oversee external suppliers to meet the quality standards, goals and performance of Knab and HR.   

Your main responsibilities: 

• Workforce administration – Manage AFAS, drafting contracts and changes, internal moves and offboarding processes, lead and implement changes to workforce procedures.  
• Payroll – Prepare finance reports, handle payroll administration, maintain direct communication with the finance team to monitor processes and manage approval workflows.  
• HR Service Desk – Main point of contact for HR-related questions and facilitate HR communication, including updates, events, and changes. Maintain and improve the knowledge base on Confluence. Manage HR systems (AFAS, WeCare and 3SS) and ensure efficient operation. 
• Vendor and Supplier Management – Oversee relationships with external parties, vendors, and suppliers. Negotiate contract renewals and manage quality service and KPI’s.  
• System management – Identify and coordinate changes and improvements. Track incidents and be the first point of contact for employees. 
• Operational management – Coaching junior team members, coordinate daily activities and set priorities. 

Your Profile:  

There is no predefined route to become a great Senior HR Service Desk & Administration Specialist at Knab. But to be successful in this role, this is the kind of profile we have in mind: 

• Higher Professional Education (HBO), ideally in the direction of HR, management or equivalent;
• Minimum of 4 years as relevant experience in HR and/or administrative context;
• Experience working with AFAS and/or related systems; 
• Track record in leading or coordinating (small) projects; 
• Experience with working with vendors and external stakeholders; 
• Strong in the following competencies: Communication, Persuasiveness, Networking, Analytical thinking and Independence;
• Fluency in Dutch and English is a must.  

The Team:  

You will be part of a growing and cross-functional team of (currently) 8, where everyone brings different skill sets, supports each other, and values teamwork. We offer a collaborative environment with plenty of opportunities to learn and grow, implement new ideas, exchange knowledge, and make an impact.  

This is Knab and what we offer you:  

Knab was founded in 2012. We are an online bank, but one run by real people. We are known for being different because we want to do things differently. Simpler, smarter, and more affordable for our customers. By combining smart technology with a healthy dose of common sense, we create financial services that meet your needs. We add sublime, personal service to this, creating something unique in the financial sector. 

At Knab, you’re in for seriously nice work and great colleagues. We ensure that the atmosphere and working conditions are as vibrant as the job itself. Additionally, we believe it’s important that you experience a good balance between work and your private life. 

Come as you are, diversity and inclusion are important to Knab. Everyone is welcome, and we make sure you feel at home with us. A good salary is, of course, just as important. Want to know what you get in return—both financially and non-financially? Check the benefits!  

Work with us  

If you come to work with us, Knab will become a significant part of your life. Therefore, we make sure the ambiance is just as exciting as your job.   

If you have questions about this role or the process, feel free to contact us.  We don’t collaborate with third parties to fulfill this role.